If you have not received a satisfactory response at Level 2 within 10 working days, please send an email to escalate to our Principal Nodal Officer
Name: Mr. K. Vora
Email : Click here
Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097
Telephone No: (022)-61660250*
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays
Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking
