811 T&C

Terms & Conditions for 811 account opening:

  • Any 18 year old and above, Resident Indian who is citizen of India as per FEMA guidelines & Physically present in India, provides his/her details while applying for opening an Kotak 811 account offered by Kotak Mahindra Bank Ltd (KMBL) is a customer
  • By providing his/her details, customer agrees to the terms and conditions of the Bank as listed in http://www.kotak.com/terms-conditions.html
  • By sharing all the information, customer consents to provide his/her name, contact details and other information on an at will basis with Bank
  • Bank shall not be liable for any connectivity/ signal/ data issues leading to non-completion or wrong/false/incomplete information being provided by the customer leading to the incompletion of his/her application.
  • The customer understands and agrees to voluntarily share her/his valid Aadhaar details and valid PAN card number. She/he understands and agree that the information provided during the account opening process are accurate and complete failing which, the bank reserves the right to reject the a/c opening application / offer service for FKYC / Close the account due to error or incomplete KYC as per KYC norms, third party funding (i.e. the initial payment in the account should be done by one's own account), provide wrong pin code to skip serviceability check / criteria of the bank , to and open an OTP/wallet account or any other reason deem appropriate by Bank.
  • Customer agrees that the name in the account will be the customer name as per his/her name mentioned on Aadhaar Card.
  • Application for opening the 811 account is absolutely free of charge and Bank shall not be liable to pay for any costs (technical/ data plan related or otherwise) incurred by the customer in the course of sharing his/her details on the application.
  • The customer herewith agrees to provide the accurate documentation and information as listed in the application for the purpose of account opening. Customer understands and agrees that failure to provide requisite documentation and information shall result in rejection of application by the Bank. The customer agrees that Bank has every right to reject the account opening application, if there is any erroneous, incomplete or misleading information provided by the customer or for any other reason whatsoever with/without assigning any reason or if KYC documents submitted do not comply with the KYC norms of the Bank
  • The customer understands and confirms, in terms of provisions of PML Rules and Master Direction on KYC issued by the Reserve Bank of India, Banks are required to upload KYC data pertaining to all individual accounts opened on or after January 1, 2017 onto Central KYC Records Registry
  • (CKYCR).If a customer has a tax obligation to any country other than India (FATCA reportable), then the account opening process for the customer should be done at the nearest branch. Customers opening an 811 account declare and understand that if there is a change in the tax residency (i.e. FATCA reportable) they will intimate the bank within 30 days of such change.
  • Customer declares and confirms that all information/details given to the bank through electronic /physical form shall be considered final and legally binding. Bank reserves the right to take necessary action, legal or otherwise, if it finds any willful modification/ withholding of information or misrepresentation by the customer. Bank shall not bear any liability for any loss arising out of customer’s failure to do so.
  • Customer understands and agrees that interest on the amount funded online will be paid subject to activation of the account and only from the date when the funds has been credited into the account.
  • The customer shall not enjoy the services provided by the bank unless the customer on-boarding process is complete. i.e. the customer has logged on the app and created net banking /MPIN.
  • The customer understands and confirms that the Bank has every right to close or debit freeze the account if
    • the details provided by her/him are found to be inaccurate or incomplete by the Bank on regular monitoring or document verification or
    • For any other reason whatsoever without assigning any reason thereof.
      The bank can cancel the CRN if the FKYC verification is not done in the allotted time.
      In such an event, the deposit amount will be refunded to the source account. The bank shall not be liable to pay any interest on the deposit amount. The bank will retain the documents / Photographs (if any) and any other signed document submitted.
  • The customer herewith agrees to be contacted by the bank to receive information with respect to account maintenance, alerts, payments due, and updates on existing and new products, servicing of account for sales, marketing or servicing their relationship with KMBL, its group companies/associates or agents through Telephone/Mobile/SMS/Email etc. Further she/he understands and confirms that the consent to receive calls/communications shall be valid and shall prevail over their current or any subsequent registration of their mobile number for NDNC.
  • The customer authorizes Bank to share his/her mobile number and address with the respective mobile operator to verify customer's address at any point of time
  • The 811 Digital Account is not available to a certain set of individuals (person operating with thumb impression or sick /incapacitated or any person where the bank feels that they may require additional controls / diligence to safeguard Bank / Customer interest). These set of individuals may visit our Branch to select other products available. If the bank finds out that the above mentioned set of individuals have opened an 811 Digital Account, the Bank reserves the right to offer another account and close this 811 Digital account.
  • The customer confirms that the account is being opened by him/her for his/her own use and that the mobile number, SIM & device used for opening the account belongs to him and same have not been shared by him with any other individual. The customer further confirms that he has not shared the credentials pertaining to the account opening with any other person. In case of any discrepancy, the bank reserves the right to block or close the account without any notice.
  • The customer herewith agrees that if the application is rejected, Bank will retain the documents / Photographs and any other signed document submitted by the customer on the application or otherwise. The customer confirms that the account is being opened by him/her for his/her own use and that the mobile number, SIM & device used for opening the account belongs to him and same have not been shared by him with any other individual. The customer further confirms that he has not shared the credentials pertaining to the account opening with any other person. In case of any discrepancy, the bank reserves the right to block or close the account without any notice.
  • The customer on a later date avails a loan with Kotak Mahindra Bank, hereby agrees and confirms to convert the account (811 Limited /811 Lite Account) to a zero balance Full KYC account (SBSYN).
  • I hereby understand that , email ID given by me will be updated in the bank records only after email verification has been completed by me. Till such time, no communication or statements regarding account, will be sent to my email ID. I further understand that If I want to update a new email id at a later date, then new email id will take effect only once it is verified and till such time all communication regarding account will continue on that old email ID.
  • The customer understands and agrees to complete full KYC for its OTP/Wallet account within 180 days of account opening, failing which as a step towards bank’s proactive due diligence the bank will block/total freeze the account. The customer will not be able to transact post 180 days till the time customer completes Full KYC process. Post 12 months the bank will close the account in case of pending full KYC as mandated by regulation.

T&Cs for Kotak 811 – for Limited KYC accounts opened through OTP based Aadhaar authentication

  • The customer herewith confirms that he/she has not used the OTP based AADHAAR (e-KYC) verification to open any other bank account
  • The customer hereby gives consent and authorizes KMBL to use her/his Aadhaar details (Account opening), core biometric information to authenticate/verify and link her/his Aadhaar Number to all her/his existing bank accounts and customer profile for the purpose of availing banking services during full KYC conversion within 12 months. The customer agrees that failure to complete full KYC within 180 days of opening Kotak 811 Limited account will lead to total freeze in the account. In case the customer does not convert the account to full KYC within 12 months the bank will close the account following internal guidelines. In a limited KYC account, the aggregate balance of all the deposit accounts of the customer shall not exceed rupees one lakh. The aggregate of all credits in a financial year, in all the deposit accounts taken together, shall not exceed rupees two lakh
  • If the customer provides incorrect details regarding his account seeded with Aadhaar for receiving Direct Benefit Transfer , he/she understands and agrees that bank reserves the right to freeze the account and subsequently close it if customer is unable to complete his Full KYC verification within the stipulated time communicated to the customer
  • The Limited KYC A/c opening process is unavailable to customers whose address fetched from UIDAI is deemed incomplete by the bank
  • The customer agrees that if her/ his balance in the limited KYC account the aggregate balance of all the deposit accounts of the customer shall not exceed rupees one lakh or the aggregate of all credits in a financial year, in all the deposit accounts taken together, shall not exceed rupees two lakh, bank reserves the right to put the account on a total freeze, till such time that customer completes the full KYC process
  • The customer agrees to the issuance of a Virtual Debit Card linked to Kotak 811 Account which is by default disabled for Domestic / International online transactions. Customer can enable/disable any transaction type at any time and change your limits on the Kotak 811 app, Internet banking, etc.
  • The customer will not be eligible to get a Cheque book for this account
  • Services customer will not be able to use Cash withdrawal at branch • FCY – DD • Cheque withdrawal • Investment account • TD/RD • TOD • Activ Money • Investment in IPO
  • The customer agrees that such an account will be subject to regular scrutiny and monitoring from the bank and bank shall reserve the right to completely freeze/debit freeze/ close the account at its sole discretion
  • Cross border inward and outward transactions are not allowed in these wallet accounts

The General Bank rules for Savings Account are also applicable for Limited KYC accounts opened through OTP based Aadhaar authentication

  • Interest rates on Savings Account have been de-regularized by RBI. The rate may vary from time to time and will be calculated on Daily Product basis on clear balance. The interest on savings accounts will be credited at quarterly intervals or as prescribed by Reserve Bank of India from time to time.
  • The Savings Bank Account should be used to route transactions of only non-business/ noncommercial nature. In the event of occurrence of such transactions or any such transactions that may be construed as commercial/ business/ dubious or undesirable, the Bank reserves the right to unilaterally freeze operations in such accounts and/ or close the account. The number of permissible deposit and withdrawal transactions without any charges are available in GSFC.
  • Computation of AMB / AQB is the summation of end of day balances for the period (month / quarter) / no. of days of the said period (month/quarter). Refer GSFC for details on Non - Maintenance charges.
  • Relationship Value (RV) is a combination of the Average balance across all accounts maintained with the Bank and Investments in MF & Insurance routed through the Bank.
  • Nomination Facility is available for all types of individual deposit accounts.
  • Cash Deposit facility is provided at both home & non-home branches. Charges applicable on non-home branches cash deposit is available in GSFC. Cash can also be deposited in Cash Deposit Machines (wherever available)
  • Bank Customers can avail the facility of Cash Withdrawal through Cash Withdrawal Slip as per limit prescribed by the Bank from time to time by visiting any Bank Branch in person. There is no requirement of submitting passbook while withdrawal of cash through withdrawal slips.
  • SMS Banking and Alert Facility is available to all account holders for all products. Refer to GSFC for charges applicable.
  • Bank extends passbook facility on Savings Bank Accounts. Bank provides monthly statement of customer Bank account free of cost on customer visiting the Branch personally. Quarterly physical statements will be issued by default to all Passbook Customers. Charges for issuance of Duplicate passbook /statement are available in GSFC. Duplicate passbook, if requested for, can be printed for the period as requested while issuing the passbook. There are no charges for printing the past entries in the duplicate passbook
  • In case of the Entity accepting / receiving any Foreign Contributions , customers need to comply to Foreign Exchange Management Act of 1999 (FEMA).
  • Customer should carefully examine the entries made in their Statement of Account/s/ Passbook and draw Bank’s attention to any errors/omissions/ discrepancies that may be discovered within 30 days from the date of entries falling which the same shall be deemed to be correct and accepted by the customer and the customer shall not be entitled to question the correctness/ accuracy thereof.
  • Accounts which have not been operated over a period of one year and two years are termed as inoperative and dormant account respectively. Accounts which are not operated for Ten years will be marked as “Unclaimed”. A request for activation of account has to be made by the customer in writing by visiting our nearest branch with his original identity proof documents acceptable to the Bank. There are no charges on activation of such accounts.
  • The request for Transfer of Account from one Branch to other can be submitted at any of the Branch. Charges with regards to Closure of Account are specified in GSFC. There are no charges for Transfer of Account between Branches.
  • Charges for issuance of Cheque book & Cheque Return charges are available in GSFC.
  • Registration of Standing Instructions / Direct Debits can be done by giving a request at any Branch. Charges as specified in GSFC will be levied for non-execution of Standing Instructions / Direct Debits.
  • Satisfactory Conduct of the account entails maintaining stipulated average balance (wherever applicable) and there are no Cheque / standing instruction bounces. If there are high incidence to the contrary, the Bank reserves the right to close the Account under intimation to the customer. Any non-maintenance of stipulated minimum balance will attract service charge as per Bank’s journal schedule of Features and Charges which are available with our Branches and on the Bank’s website www.kotak.com.
  • The Bank reserves its right to close any account which is not operated satisfactorily/dormant with prior notice.
  • The customer needs to intimate Bank in writing of any change in the contact details/address. Customer needs to submit documentary proof wherever applicable.
  • The age considered for minor is below 18 years and for senior citizen as 60 years and above.
  • The Bank may disclose information about customer’s account if required or permitted by any law/rule or regulations or at the request of any public or regulatory authority or if such disclosure is required for the purposes of preventing fraud without any specific consent of the customer.
  • Copies of Citizens Charter, BCSBI Code, Customer Education Brochure, General Terms and Conditions which govern the conduct of Savings Bank Account are available in the Branch and on the website www.kotak.com. For any information or changes in Bank’s Policies, interest rates, service charges, etc., applicable to your account, refer to notices displayed in the customer area of the Branch.
  • The Bank will give a prior intimation of 30 days for any change in T&Cs / increase in fees & charges.
  • Mere deposit of an amount for opening an account does not mean that the Bank has opened the Account. The account opening cannot be deemed to come into existence until the Bank gives the intending customer a Welcome Kit containing Account Number, Cheque Book, Debit Card etc. the Bank reserves the right to make any changes, alterations, cancellations in the above rules at any time without notice. Any person opening the account shall be bound by the rules governing the account.
  • Bank Deposits up to Rs. 5,00,000 in respect of each depositor are fully protected by the Deposit Insurance and Credit Guarantee Corporation under the deposit Insurance Scheme.
  • The Bank reserves the right to make any changes, alterations, cancellations, in the above rules at any time without notice. Any person opening the account shall be bound by the rules governing the account.

T&Cs for Kotak 811 Lite – for accounts opened without OTP based Aadhaar authentication

  • Customer understand that this account is a Zero interest bearing Mobile Account in which the credit balance cannot be more than Rs. 5000/- in a calendar month, and the aggregate of all credits in the account in a financial year should not exceed Rs. 1,20,000/- unless in-person full KYC process is completed. Any credit exceeding the limits stated above will not be accepted into the account unless full KYC process is completed In case of any breach, the bank is entitled to mark a total freeze. The customer can use their balance to make in-app purchases or use their virtual Prepaid Card to make payments online.
  • The customer agrees that failure to complete full KYC within 180 days of opening Kotak 811 Lite account will lead to total freeze in the account. No further credits will be allowed in the account for the customer, till the time customer completes Full KYC process.
  • The customer agrees that if his/her outstanding balance in the Kotak 811 Lite account exceeds Rs 5000/- at any given time or if total amount debited from this account during any month exceeds Rs.5000/; bank reserves the right to put the account on a total freeze, till such time that customer completes the in person full KYC process.
  • The customer agrees that in the event of a total freeze, principal amount on such deposits will be payable to him only upon completing his in-person full KYC.
  • The customer will not be eligible to get a Cheque book and any debit card for the Kotak 811 Lite - account.
  • The customer agrees to the issuance of a Virtual Prepaid Card linked to Kotak 811 Lite Account Customer understands this is by default disabled for Domestic / International online transactions. Customer can enable/disable any transaction type at any time and change your limits on the Kotak 811 app, Internet banking, etc. Customer also agrees, that this card will be blocked once customer has completed his/her Full KYC
  • The customer agrees that in a mobile account, he/she will not be able to get the following services from the bank :
    • Cash withdrawal at branch
    • DD/Pay order
    • FCY – DD
    • Cheque deposit at branch/CDM
    • Cheque withdrawal
    • Investment account
    • TD/RD
    • TOD
    • Activ Money
    • Investment in IPO
    • Outward Funds transfer (UPI/IMPS/NEFT/RTGS)
  • The customer agrees that account will be subject to regular scrutiny and monitoring from the bank and bank shall reserve the right to completely freeze/debit freeze/Credit freeze close the account at its sole discretion
  • I hereby understand , that on Full KYC of my  811 PPI (Wallet) account , it is converted to a Full KYC Savings Account of the Bank. 
  • I understand and agree that the Bank reserves the right to revise its service charges as laid down in the GSFC I confirm and agree to maintain the required and average quarterly/monthly balance as and when applicable to the product subscribed by me.

Full KYC:

  • The customer understands and agrees that the bank attempts to complete the process of Full KYC for the account on a best effort basis

Outsourcing services

  • The customer herewith understands that the bank may use the services of Direct Sales Agents/ Direct Marketing Agents/Business Correspondents/Vendors in sales/marketing/KYC etc of the products.

Digital Current Account:

  • The customer on a later date opens a current account with Kotak Mahindra Bank Limited, hereby agrees and confirms to convert its 811 Limited 811 Lite Account to 811 Full KYC account. In case the account is not converted to a Full KYC account, the bank will be constrained to block the account within 7 days of opening of current account. Customer if does not complete FKYC within 30 days of blocking the account, the blocked account (811 Limited /811 Lite Account) shall stand closed without further notice.
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Frequently Asked Questions

How can I start a Recurring Deposit/Term Deposit?

You can start a recurring deposit or a term deposit through the Mobile Banking App or through Net Banking. Please visit the ‘Banking’ section inside the Mobile Banking App or Net Banking and click on ‘Open Recurring Deposit’ or ‘Open Term Deposit’.. These features are available to customers who have met us to verify their identity details. If you haven’t done that yet, please schedule an appointment via the Mobile Banking app or call customer care on 1860 266 0811*
*Local call rates apply.

*Local call rates apply.

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How can I use Scan & Pay feature inside the Mobile Banking App?

You can see the ‘Scan & Pay’ option inside the Mobile Banking App. You will see this under the ‘Banking’ section of the Mobile Banking App. Once you click on it, it will open the QR code reader. You need to project it on the QR code and it will read it automatically. Once the QR is successfully captured, you can punch the amount you wish to pay and the amount will be transferred instantly.

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What is a Virtual Debit Card? How do I use it?

Kotak 811 brings you a Virtual Debit Card inside your Mobile Banking App. You can use it to shop online, pay bills, recharge or use ‘Scan & Pay’ at merchant outlets. 811 Debit Card is given to customers who have verified their details using Aadhaar OTP.

If you need to check your card details - card number, expiry date or CVV - it’s easy; just log in to your Mobile Banking App after opening your Kotak 811 account and click on the 811 widget.

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Can I have a physical Debit Card? How do I apply for one?

Yes, you can! You can request a physical Debit Card from the 811 widget in your Kotak Mobile Banking app. Just login into the Kotak Mobile Banking App and navigate to 811 section -> virtual debit card -> Get one now.

The physical Debit Card will be charged at Rs. 299 p.a. (inclusive of taxes) You’ll need to have sufficient balance in your account to order one.
Once you’ve requested a physical Debit Card, we’ll charge the card fees to your account and your card will be delivered to you within 7 working days at the communication address you’ve registered with us.
811 physical debit card is not given to 811 Lite customers. 811 Lite customers are issued a virtual debit card once the full KYC for the account is completed. After the virtual debit card is issued, customers can follow the process mentioned above to get the physical card.

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How do I view my Virtual Debit Card in the Mobile Banking App?

You can log in to the Mobile Banking App using your CRN and MPIN. Once you’ve logged in, click on the 811 widget and navigate to “Virtual Debit card” tab to see the details. 

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